Refund Policy for ecomBD24.com

For Stock Items:

A refund is applicable under the following conditions:

  1. Damaged or Defective Product: If the delivered product is physically destroyed, broken, or defective (dead on arrival).
  2. Incorrect or Incomplete Product: If the delivered product differs significantly in presentation or specification from what was described on our website, or if it is missing parts.

For Pre-Order Items:

Customers are eligible for a full refund in the following cases:

  1. Delivery Delays: If ecomBD24.com is unable to deliver the pre-ordered product within our standard delivery time of 15-25 working days.
  2. Damaged or Defective Product: If the delivered product is physically destroyed, broken, or defective (dead on arrival).
  3. Incorrect or Incomplete Product: If the delivered product differs significantly in presentation or specification from what was described on our website, or if it is missing parts.

Special Circumstances:

All our products are imported from China. If there are delays due to abnormal conditions such as customs release issues, cargo airline crises, political issues, COVID-19 lockdowns, or other unforeseen events, additional time may be required for delivery. Refunds will not be permitted under these circumstances.

Failure to Deliver:

If ecomBD24.com or its authorized agents fail to deliver the ordered product(s) for any reason, customers will receive a refund. The timeline for the refund will depend on your respective bank’s processing time, typically taking 7 working days for the refund to be credited to your Credit Card, Debit Card, Bank Account, or issued via cheque.

Contact Us:

If you have any questions or require further clarification regarding our refund policy, please contact our customer service team. We are here to assist you throughout the refund process.

Thank you for choosing ecomBD24.com.